Refunds and Replacements

All prescribed medications are final sale and non-refundable once dispensed.

Refunds or replacement vials will only be issued in extenuating circumstances, such as:

A damaged or broken vial received upon delivery,
An error in shipment, or
A verified issue that prevents safe use of the medication.

To request a review for refund or replacement, please contact our support team within 48 hours of receiving your order, including clear photos and a brief description of the issue. Each case will be reviewed individually to ensure a fair resolution.

Cancellations

Consultation bookings may be cancelled in accordance with the following terms:

Within 24 hours of your scheduled consultation: A 50% cancellation fee will apply.
Less than 24 hours before your consultation or after it has taken place: The full consultation fee is non-refundable.

If you wish to cancel or reschedule your appointment, please contact us as soon as possible so we can accommodate your request.